What every vendor
should know.
Royale partners with vendors who help us deliver on the operating standard our boards expect. This page covers how to become approved, what we hold vendors to, and how the working relationship runs day-to-day.
Three steps to becoming a Royale-approved vendor.
Submit the vendor application.
Complete the vendor registration form with company details and a point of contact. Royale's procurement team reviews every submission in person.
Attach proof of insurance, proof of license, and a W-9.
Royale only works with vendors who are licensed and properly insured. The W-9 is required before any payment can be issued. The IRS PDF is available online.
Approval and onboarding.
Procurement reviews your documents and may follow up for clarification. Approved vendors are added to the Royale vendor list and become eligible for work requested by community managers.
What every Royale vendor agrees to.
These commitments are the floor, not a ceiling. They are aligned with Royale's own Code of Conduct and reflect the operating standard our communities expect.
The highest standard in every product and service.
Royale matches vendors with communities expecting top-tier work. Substandard delivery is grounds for removal from the approved list.
Current coverage and licensing, always on file.
Active insurance certificates and current business licenses are required at all times. Expired documents must be replaced before further work is assigned.
Local, state, and federal regulations.
Vendors must comply with all applicable building codes, OSHA requirements, contractor regulations, and Florida community-association rules where relevant to the work.
Trained personnel. Documented protocols.
All on-site employees must be trained in safety protocols relevant to their job functions. Royale-managed communities are residential; vendor work must reflect that.
Ethical, professional, respectful.
Conduct business honestly and professionally. Respectful and courteous behavior toward our staff, residents, and other vendors is mandatory.
Resident and association data stays private.
Any sensitive information obtained during your services, including access codes, financial figures, and personal information, is held in strict confidence.
How the working relationship runs day-to-day.
Communication.
Maintain clear, open communication with your Royale point of contact. Address issues or concerns promptly during service delivery.
Documentation.
Keep detailed records of transactions, communications, and services provided. Invoices must be accurate and submitted on time, named with the invoice number.
Service delivery.
Adhere to agreed-upon timelines and schedules. Deliver high-quality services consistently. The schedule reflects what the community expects.
Customer service.
Residents and on-site staff are your direct point of contact. Address any complaints or issues from residents courteously and professionally.
Three things vendors do most.
Register to be added to the approved list, submit invoices for completed work, or grab one of the standard vendor forms.