15 (does not include managers & other on association employees)
We answer the phones with a live person during normal business hours. This live person will assist you or transfer you to someone that can. Board members and owners are also free to drop by our offices during regular business hours. We also make all association financial information, documents and records available online for board members as well as owners. Our professional staff can easily be reached by email or phone.
Between 9:00 am– 5:00 pm, Monday thru Friday, you will always get a live person. After hours you will reach a special voice mail box with instructions for emergency contact and other useful information. You may also reach any of our staff by email or email us all at CAM@rmsaccounting.com
Yes we can provide you with an on-site manager who is fully licensed and will be on your association property either full time or part time depending on your budget, your needs and the requirements of your board of directors.
Our field services personnel visit and walk the property at a minimum weekly. They are equipped with a camera and a check list of things to inspect on each visit. They are always dressed in a RMS uniform shirt and the times of visits will vary. Minimum of one visit per month will be after dark.
Our field services representative or a manager will visit the property and check to see that all contractors are performing as contracted (grass cut, trimming, cleaning, etc.). They will check to see that the condition of the property has not changed and make a list of any maintenance that needs to be done. They will also meet contractors at the property to review bid and proposal specifications as well as meet with inspectors.
We work with the board and treasurer by first preparing a sample based on a review of the prior year. We also work to obtain quotes for items, like insurance and other ongoing expenses, from the vendors and use industry information we have available as professional managers. Once the budget meeting has been held, we make necessary changes and prepare a budget for the boards review.
Royale Management will provide applications and do all prescreening (including credit, criminal background checks, and references) and present this to the board or screening committee. We will also schedule applicants for a screening meeting with the board or screening committee.
We can also provide a website for the association. There is a onetime set-up charge of $250.00 for the design and creation of a basic website for your association. We will then host your site for free.
It’s our job to implement the directives of the board of directors and to help the board to make your association the best
possible place to live. We recognize that most association boards are made up of owners that volunteer their time and talent for the well being of their community. These board members are not property managers nor are they experts on the condominium laws of Florida; therefore it’s our job to work with board members, both old and new, to see that they have all the information they need to make good, well-informed, decisions for all residents. We take instruction from the board and report to the board in all matters relating to the management and operation of the association.
There are three broad categories of services that are provided: accounting & bookkeeping, financial management, property
management. Accounting & bookkeeping services include preparation of complete accounting records, including monthly financial statements, tracking of payments received from owners and balances due from owners and recording all vendor payments and check written. It also includes all required payroll and other tax reporting functions. Financial management services include collection of maintenance fees, payment of invoices, budget preparation, coordination of collection activities with association attorneys and maintaining all association records and making them available to owners as required by law. Property Management services include matters involving compliance with Florida Statutes, board meetings, annual meetings, correspondence with owners, obtaining bids, coordination with legal counsel, supervision of vendors and contractors, supervision of association employees and the management and supervision of the common elements such as: roofs, parking lots, pool, exterior painting, lawn & landscaping and other common elements.
Royale Management Services manages dozens of communities throughout the South Florida, we have access to a large database of preferred vendors and contractors. Royale Management Services will generally submit a request for proposal (bid) to these and other companies in the area which may also include companies recommended by board members and residents. Once we receive proposals from these firms we will verify their insurance and licenses, then we will check their references. Finally we will arrange for each bidder to be interviewed by the board so that a new vendor or contractor may be selected.
If you do not have a computer you can make an appointment to view records at the office of Royale Management Services. Royale Management Services will arrange for you to have access to the web site on a computer in our office.
Records may be printed from the web portal. If you do not have the ability to print what you need we will print it for you. There
is no charge for us to print up to 5 pages of records for any owner per year. If more than 5 pages are requested our standard copying and printing charges apply and must be paid by the owner requesting the records.
Checks should always be made payable to your association. All funds are deposited directly into your association’s bank account
and used to cover the association’s expenses.
