The successes of Royale Management Services, Inc., are best illustrated by the community stories in which we have played a key role. Here are some case studies that exemplify excellence, transparency, and complete customer satisfaction.
Problem: The board members at the Palm Beach Gardens Condominium Association had to deal with fiscal mismanagement and lack of transparency. It was cumbersome for them to keep a tab on expenses, to collect maintenance fees, and to communicate with the residents.
Solution: The implementation of a financial management system from Royale Management Services Inc. that included detailed bookkeeping and reporting in a timely manner, a secured web portal which could be accessed 24/7 by board members and owners to be able to view all records. We also introduced a transparent budgeting process and carried out workshops to educate the board members and residents on matters of financial planning and management.
Results: The association had better financial stability and transparency within less than six months. Collection of maintenance fees rose by 30%, while the residents found better communication and greater access to information, resulting in better satisfaction. Besides, the board was now making informed decisions with accurate financial data, and the community members started building confidence and more collaboration.
Challenge: The Broward County Homeowners Association suffered greatly from property maintenance and contractor management problems. Proactive routine maintenance was regularly deferred and it became a common complaint that the quality of service from contractors was poor.
Solution: We used a competitive bid process to select appropriately qualified contractors and have regular site inspections by our team to ensure maintenance of high standards. A 24-hour emergency hotline has been established to expedite issues in urgent situations. We have also established a full maintenance schedule and a system for recording service requests and contractor performances.
Outcome: The quality of property maintenance and the timeliness by which it was completed significantly increased. Complaints of contractor work went down by 50%, and resident satisfaction had also increased as a direct result of rapid and efficient handling of maintenance-related issues. The Board enjoyed the transparency and accountability that the member portal used in contractor selection and management brought to the whole process.
