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NOT YOUR JOB? WHOSE JOB IS IT?
Vacation rentals: Good business opportunity or neighborhood nuisance?
(954) 563 - 1269
(800) 382 - 1040
We've done our best to create a web site that helps you to understand how we can work with your community to improve the standard
of living for all residents while controlling costs and keeping you in compliance with all state and federal regulations.
15 (does not include managers & other on association employees)
We answer the phones with a live person during normal business hours. This live person will assist you or transfer you to someone that can. Board members and owners are also free to drop by our offices during regular business hours. We also make all association financial information, documents and records available online for board members as well as owners. Our professional staff can easily be reached by email or phone.
Between 9:00 am– 5:00 pm, Monday thru Friday, you will always get a live person. After hours you will reach a special voice mail box with instructions for emergency contact and other useful information. You may also reach any of our staff by email or email us all at CAM@rmsaccounting.com
Yes we can provide you with an on-site manager who is fully licensed and will be on your association property either full time or part time depending on your budget, your needs and the requirements of your board of directors.
Yes we can provide and supervise concierges, maintenance & janitorial and other staff for association depending on your needs and your budget. These people can either be association employees and we provide all management, HR and payroll services for the association or we can provide these services through outside contractors who we will assist the board in selecting and administering. It is simply depends on your associations budget and the desires of your board of directors.
Our field services personnel visit and walk the property at a minimum weekly. They are equipped with a camera and a check list of things to inspect on each visit. They are always dressed in a RMS uniform shirt and the times of visits will vary. Minimum of one visit per month will be after dark.
Our field services representative or a manager will visit the property and check to see that all contractors are performing as contracted (grass cut, trimming, cleaning, etc.). They will check to see that the condition of the property has not changed and make a list of any maintenance that needs to be done. They will also meet contractors at the property to review bid and proposal specifications as well as meet with inspectors.
You will receive a full Board Package with agenda and fill in minutes (See attached sample). The Board Package contains copies of all agreements, complaints, financial statements and other information needed or requested by the board.
We work with the board and treasurer by first preparing a sample based on a review of the prior year. We also work to obtain quotes for items, like insurance and other ongoing expenses, from the vendors and use industry information we have available as professional managers. Once the budget meeting has been held, we make necessary changes and prepare a budget for the boards review.
Royale Management will provide applications and do all prescreening (including credit, criminal background checks, and references) and present this to the board or screening committee. We will also schedule applicants for a screening meeting with the board or screening committee.
Our field personnel report back to managers on the performance of vendors. Managers and fields personnel meet with vendors on a regular basis to review performance and gather an understanding of any problems vendors or staff may be having. We then communicate with the vendors or staff regarding deficiencies or changes that are needed. If vendors or staff member fail to comply we may recommend replacing the vendor or staff member to the board.
Yes. Keys are maintained at our office in a locked key box and must be signed out. We always try to notify owners in advance of a need to access their property (except in case of emergency).
We have a fully staffed IT department, all records are imaged and we maintain multiple levels of back up both on and off site.
Yes. We provide a secure web portal for all our clients. The portal give owners and board members access to all association financial statements and financial data including copies of checks written, invoices and bills paid, bank statements, and payments received. It also contains copies of all board and annual minutes, association documents, insurance policies and other important information. Items on the portal can be viewed and printed.
We can also provide a website for the association. There is a onetime set-up charge of $250.00 for the design and creation of a basic website for your association. We will then host your site for free.
Yes. There is no cost to the association or the unit owners for this services and it is handled as a pre-approved ACH (direct Debit). Owners must submit a signed an ACH authorization form along with a voided check on the account they wish to make their payment from.
We have no hidden charges. All fees charged to the association are shown in the agreement. Including mailing and notice production fees.
Our agreements are for a term of one year, but are 30 day cancelable.
It’s our job to implement the directives of the board of directors and to help the board to make your association the best
possible place to live. We recognize that most association boards are made up of owners that volunteer their time and talent for the
well being of their community. These board members are not property managers nor are they experts on the condominium laws of Florida;
therefore it’s our job to work with board members, both old and new, to see that they have all the information they need to make
good, well-informed, decisions for all residents. We take instruction from the board and report to the board in all matters relating
to the management and operation of the association.
There are three broad categories of services that are provided: accounting & bookkeeping, financial management, property
management. Accounting & bookkeeping services include preparation of complete accounting records, including monthly financial
statements, tracking of payments received from owners and balances due from owners and recording all vendor payments and check
written. It also includes all required payroll and other tax reporting functions. Financial management services include collection
of maintenance fees, payment of invoices, budget preparation, coordination of collection activities with association attorneys and
maintaining all association records and making them available to owners as required by law. Property Management services include
matters involving compliance with Florida Statutes, board meetings, annual meetings, correspondence with owners, obtaining bids,
coordination with legal counsel, supervision of vendors and contractors, supervision of association employees and the management and
supervision of the common elements such as: roofs, parking lots, pool, exterior painting, lawn & landscaping and other common
The alternative to professional management is "volunteer" management provided by homeowners and board members. The volunteer
approach may work well for a while, but volunteers generally lose interest in the non-paid and rather thankless job of assisting the
association. Additionally, the Florida Statutes which govern community associations are very complex and if not strictly followed,
the association may be subject to fines or penalties for non-compliance. Companies, such as Royale Management Services, are equipped
to deal with the business and statutory requirements of associations.
Royale Management Services manages dozens of communities throughout the South Florida, we have access to a large database of
preferred vendors and contractors. Royale Management Services will generally submit a request for proposal (bid) to these and other
companies in the area which may also include companies recommended by board members and residents. Once we receive proposals from
these firms we will verify their insurance and licenses, then we will check their references. Finally we will arrange for each bidder
to be interviewed by the board so that a new vendor or contractor may be selected.
Royale Management Services strongly believes that association records should be complete and available to owners for examination
at all times. We therefore provide each association we manage with a private “members only” web site where all records are available
for review. The web portal holds copies of all monthly financial statements, copies of all check and invoices paid by the
association, copies of all association service contracts, records of all owner payments and delinquencies, association documents,
rules and much more and is available 24 hour a day 7 days a week to all unit owners. This site does require an owner to enter the
user name and password prior to accessing association information.
If you do not have a computer you can make an appointment to view records at the office of Royale Management Services. Royale
Management Services will arrange for you to have access to the web site on a computer in our office.
Records may be printed from the web portal. If you do not have the ability to print what you need we will print it for you. There
is no charge for us to print up to 5 pages of records for any owner per year. If more than 5 pages are requested our standard copying
and printing charges apply and must be paid by the owner requesting the records.
Checks should always be made payable to your association. All funds are deposited directly into your association’s bank account
and used to cover the association’s expenses.
If the answer to your question is not found here E-mail it to us at CAM@rmsaccounting.com or give us a call at 954-563-1269 or